An interesting piece in the FT outlines a lot of the outsourcing happening in the banking sector, which is rather fun – but we’ve spotted a little wrinkle.
Look at the first sentences. “High-profile system crashes in the UK have delayed payments and prevented customers from withdrawing cash, quickly damaging banks’ reputation for service. But many British lenders are nevertheless increasingly moving IT roles overseas, cutting costs in an area they singled out for investment to avoid future glitches.”
You can read the rest of the article form yourself, we’re not here to steal the FT’s readership away even if we could do such a thing. We just note the automatic assumption that IT goes wrong and “nevertheless” banks are changing their suppliers and IT partners as if this is definitely part of the problem rather than part of the solution.
Cost and other factors are of course important in this. But seriously, if something’s going wrong, isn’t changing it a good thing?
Originally Published at : http://www.professionaloutsourcingmagazine.net/newsitems/banks-criticised-for-outsourcing
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